Consumer Rights and Responsibilities Policy for Shipping and Delivery

Consumer Rights and Responsibilities Policy for Shipping and Delivery

As part of our commitment to providing the best possible shopping experience and complying with the applicable laws and regulations of the Kingdom of Saudi Arabia, we outline the consumer’s rights and responsibilities regarding shipping and delivery services below.

First: Shipping Company

All orders are shipped through SPL. Other shipping companies may be used when necessary to ensure timely and high-quality service.

Second: Order Processing

• Orders are processed during official business days after payment has been confirmed.
• The shipping period begins once the order has been handed over to the shipping company and may vary depending on the city and region.

Third: Consumer Rights

• The customer has the right to check the status of their order and track the shipment until delivery.
• The store is responsible for handing the order over to the shipping company within the stated timeframe and providing the customer with a tracking number when available.
• If a delay is caused by the store, the customer has the right to contact customer service to resolve the issue in accordance with the applicable regulations.
• If the order arrives damaged or does not match the original order, the customer must notify customer service within 48 hours of the delivery date and provide photographs clearly showing the issue.

Fourth: Consumer Responsibilities

• Verify the accuracy of all shipping information, including the customer’s name, mobile number, and national address.
• Be available to receive the shipment or authorize another person to receive it.
• Inspect the shipment upon delivery and notify the store immediately of any damage or missing items.
• The customer is responsible for any delays or additional charges resulting from incorrect shipping information or failure to respond to the shipping company.

Fifth: Responsibility of the Shipping Company

Once the order has been handed over to SPL, the transportation and delivery of the shipment become the responsibility of the shipping company in accordance with its operating policies. The store remains committed to following up on any reports or issues and assisting the customer until the order is received.

Sixth: Contact Information

For any questions or complaints regarding shipping or delivery, please contact the store’s customer service team via WhatsApp. Your request will be addressed as soon as possible.

Email: order@sa.jarrodleather.com

Mobile: +966 56 244 3111